Transforming Singapore?s Public Librariesÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿ Case Questions?ÿ Why did Singapore decide to change its libraries? How significant was the change, and how would you characterize it from a strategic perspective? What is the equivalent to this change for a typical for-profit company??ÿ Who was the Singapore library system?s ?customer??ÿ What was the ?product???ÿ How did the type of service delivered and the service levels change??ÿ What important elements of the library system didn?t change? Why? Was this a failure in change management or was it intentional??ÿ What were the key components of the change effort? Why were they important? Do they relate to one another??ÿ Was the order in which things happened important? Why or why not??ÿ Reengineering often fails. Did this reengineering succeed? If so/if not, why??I attached grading sheet please be attention to it that will give you an idea about what the instructor looking for. Do at least 5 ?6 pages.

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